Many shoppers discover products through posts and messages. If they have to leave a conversation to find product details or ask about delivery, they may stop before ordering. A connected inbox can answer common questions and share a product link while the shopper is still there.
Answer product questions in the inbox
Customers can ask about sizing, material, delivery, or warranty in a message. The assistant can reply from saved product details and policies, or send the conversation to you when it needs help.
- Answer common questions using saved product information.
- Share product pages so shoppers can see photos and options.
- Send a checkout link when the customer is ready to order.
Follow up after a shopper leaves checkout
Choose when to send a cart recovery message and whether to include an offer. Conversora records each follow-up to avoid sending it twice for the same checkout.
Conclusion & Next Steps
Customer messages and store orders can live in the same workspace. That makes it easier to answer questions and follow up without copying customer details between tools.