Set up your store
Create your store, add products, connect supported channels, and review your customer reply settings.
- Create your account and enter your store details.
- Add products, prices, options, and stock to your catalog.
- Connect the social channels you use and have permission to manage.
- Set reply rules and test the assistant before enabling automatic replies.
Before configuring this feature, confirm that your store meets the following requirements:
Interface view for this workflow.
1. Create Your Merchant Account & Storefront Identity
Your store identity defines how customers recognize your brand across your web storefront, invoice receipts, and automated chat messages. During this step, you will reserve your unique subdomain slug and establish your primary currency.
Conversora enforces strict URL uniqueness for store slugs. Your chosen slug forms the base URL for your public storefront (e.g., conversora.io/storefront/aurawear) and also serves as the default identifier if you later connect custom root domains. Take care when choosing your operating currency: all product prices, checkout totals, shipping rates, and financial reports will be calculated and displayed in this denomination.
Access Onboarding Console
Log in to Conversora and navigate to the business creation portal.
Specify Store Parameters
Enter your Brand Display Name, choose an alphanumeric URL slug (lowercase letters, numbers, and hyphens only), and select your primary operating currency.
Submit & Initialize Store
Click 'Create Store'. The platform initializes your database partition, creates your default catalog settings, and redirects you directly to your merchant management console.
Keep your store slug short and memorable. If your exact business name is already claimed, add an official qualifier such as 'brand-bd' or 'brand-official'.
2. Add Your First Product & Stock Inventory
Add a product name, price, stock quantity, and clear photos where available. Save the product, then check how it appears on the storefront. Product availability and checkout behavior depend on the product status and current store settings.
Open Products Workspace
From the admin sidebar, click on 'Products' and select 'New Product'.
Input Title, Description & Pricing
Provide a clear product name, detailed description explaining materials or dimensions, and set your regular selling price and optional compare-at price (for sale discounts).
Upload Photos & Set Inventory
Add product images and enter the stock quantity you currently have.
Publish to Storefront
Set the product status to 'Active' and save. Check the storefront to confirm the product is visible.
Include accurate product details, such as materials, care instructions, and dimensions, so staff and the assistant have useful information to reference.
4. Set up customer replies
Add the store information and reply rules the assistant should use. Test it with sample customer questions and review the replies.
If you enable automatic replies, the assistant can send messages within the permissions and rules configured for your store. Your team can still take over conversations.
Open assistant settings
Open the assistant settings from your admin navigation.
Choose a reply mode
Choose staff review or automatic replies. Check the permissions and rules before turning automatic replies on.
Send a Test Message
Send a test direct message from a secondary Instagram or Facebook account asking 'What products do you have?'. Confirm that the AI replies promptly with your active catalog items.
Practical Business Scenarios
How leading merchants implement this functionality in daily operations:
Troubleshooting & Common Issues
Diagnose and resolve frequent failure points quickly:
Frequently Asked Questions
How long does it take for my store to become visible on the internet?
After you save the store URL, open it in a browser to check that it loads. DNS and deployment changes can take time to become available.
Can I use my own custom domain (e.g. www.mybrand.com) instead of the conversora.io subdomain?
Yes. Once you complete this quickstart guide, you can navigate to Admin > Domains and link any custom domain or subdomain you own. Conversora automatically provisions and maintains enterprise SSL certificates for your domain.
What happens if I make a mistake in my store currency during setup?
You can update your operating currency at any time under Admin > Settings > General. However, existing product prices and past order records will retain their numerical values, so we recommend selecting the correct currency before creating numerous products.
Does the AI assistant reply to all messages automatically from day one?
Only if you toggle the AI mode to 'Autopilot'. If you leave the AI in 'Co-Pilot / Manual Review' mode, it will draft recommended responses for your staff to approve in the inbox before sending, giving you complete oversight until you feel comfortable going full autopilot.