Training Your AI: FAQs, Document Uploads & Store Rules
Learn how to feed your AI employee with FAQ pairs, PDF catalogs, sizing charts, and operational guidelines for 100% accurate customer answers.
- Add custom Q&A pairs for common customer objections and delivery questions.
- Upload PDF guides, brand booklets, and return policy documents for automatic chunking.
- AI automatically learns product attributes from your active catalog items.
Adding FAQ Pairs
FAQ pairs provide deterministic, authoritative answers to recurring questions. When a customer asks about a covered topic, the AI references this exact information.
Open Knowledge Base Panel
Navigate to Agents → Knowledge Base.
Input Question & Answer
Enter common queries (e.g., 'Do you ship outside Dhaka?' / 'What is your exchange policy?'). Write clear, accurate answers.
Save and Index
Click Save. The knowledge engine indexes the entry in real time, making it instantly accessible to the AI.
Uploading Reference Files (PDF, TXT, DOCX)
If you have detailed brand guidelines, wholesale terms, or extensive fabric care guides, you can upload raw documents. Conversora chunks and indexes the content automatically.
Keep documents organized with clear headings and bullet points. Markdown and structured text files produce the highest retrieval precision.