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Conversora
Merchant Console
Omnichannel Social InboxPopularBeginner

Managing Conversations: Unified Inbox, Customer Context & Handoff

Master the omnichannel inbox interface: view customer shopping history, toggle AI autonomy per thread, and take over seamlessly.

4 min readUpdated: 2026-09-18
Key Takeaways & Learning Goals
  • View customer's lifetime orders, total spent, and delivery address right in the sidebar while chatting.
  • Instantly take over any thread by typing a manual message; AI pauses automatically.
  • Filter conversations by 'Unread', 'Needs You', 'Autopilot Active', and 'Resolved'.

The 3-Pane Inbox Layout

The Conversora Inbox is engineered for lightning-fast operator speed: Left pane contains live filtered conversation threads; Center pane displays the full conversation history with AI thoughts and customer messages; Right pane provides the customer's live profile, order timeline, and cart context.

Seamless Human Takeover

Whenever a human operator types and sends a message, the AI Autopilot is automatically silenced for that conversation for 2 hours (or until manually re-enabled), preventing conflicting replies.