Troubleshooting & FAQsIntermediate
Troubleshooting: Meta OAuth Reconnection & Permission Fixes
Resolve expired Facebook/Instagram tokens, missing message permissions, and webhook delivery errors in a few simple steps.
3 min readUpdated: 2026-09-18
Key Takeaways & Learning Goals
- Meta access tokens expire every 60 days or when passwords change.
- How to re-authorize permissions without losing conversation history.
- Checking the Instagram 'Allow Access to Messages' toggle.
How to Reconnect Your Meta Account
If you notice incoming Instagram messages are not arriving in your inbox, your OAuth session has likely expired.
1
Open Integrations Workspace
Go to Admin Console → Integrations → Meta Connect.
Path:Admin Console → Integrations → Meta Connect
2
Click 'Reconnect / Refresh Token'
Click the yellow 'Reconnect Account' button and complete the Facebook login dialogue.
3
Verify All Checkboxes
Ensure all pages and Instagram business accounts remain checked to grant uninterrupted message access.