Conversora Logo
Conversora
Merchant Console
Orders & FulfillmentEssentialBeginner

Order Processing Lifecycle: From Placed to Delivered

Complete guide to processing incoming orders, managing fulfillment status, adding tracking numbers, and sending customer notifications.

4 min readUpdated: 2026-09-18
Key Takeaways & Learning Goals
  • Track order states: Pending, Confirmed, Shipped, Delivered, Cancelled, and Refunded.
  • Filter orders by payment method (COD, Online Paid), date range, or delivery area.
  • Send automated WhatsApp, SMS, or Email shipping updates to customers.

The Order Lifecycle Pipeline

Every order flows through structured milestones: (1) Pending/Draft: Initial order created via Web or AI Social Inbox; (2) Confirmed: Merchant validates inventory and customer phone; (3) Shipped: Courier tracking ID attached; (4) Delivered: Successfully handed over to buyer; (5) Closed: Payment settled.